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At Urban Gwala, we deliver fresh, raw cow’s milk directly to your doorstep through a prepaid subscription. As this is a perishable and consumable product, we do not accept returns once the product is delivered.
However, we’re committed to your satisfaction. If:
please contact us immediately at hello@urbangwala.com or WhatsApp us at 8750654123, 01169650154 and we’ll resolve it promptly-either by replacing the bottle or offering a credit toward your next delivery.
You can cancel or pause your subscription anytime through your Urban Gwala Agri food & dairy Pvt. Ltd. account or by reaching out to us directly.
We thank you for understanding the nature of fresh, raw milk and our commitment to quality and transparency.