Privacy Policy

At Urban Gwala Agri food & dairy Pvt. Ltd, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (paal.co), mobile app, or connect with us via WhatsApp or other platforms.

1. What Information We Collect

We collect the following types of information:

Personal Information : Name, phone number, address, email ID — used for subscription management, delivery, and support.

Usage Data : Information about how you use our website or app — including pages visited, time spent, and device/browser type.

Transaction Details : Payment history and billing preferences (we do not store your card or UPI details).

Communication Data: : Messages and requests sent via WhatsApp, email, or app.

2. How We Use Your Information

We use your data to:

• Process your milk subscriptions and deliveries
• Send invoices, updates, or important notifications
• Provide support and respond to queries
• Improve our service and user experience
• Comply with legal or regulatory requirements

We do not sell or share your personal information with third parties for marketing purposes.

3. Sharing with Third Parties

We may share your data only with:

• Trusted service providers (e.g., payment gateways, delivery partners)
• Law enforcement agencies if required by law or legal process
• All third-party services comply with standard data protection practices.

4. How We Store and Protect Your Data

Your data is stored securely on encrypted servers.

• We follow best practices to prevent unauthorized access, alteration, or loss of your data.
• Access to data is restricted only to authorized Paal.co team members.

5. Your Rights

You have the right to:

• Access or update your information
• Request deletion of your data (except where retention is required by law)
• Opt-out of marketing messages at any time

For requests, email us at support@urbangwala.com or WhatsApp us at 8750654123 , 01169650154.

6. Cookies & Tracking

We may use cookies or similar technologies to improve website performance and enhance your browsing experience. You can manage or disable cookies in your browser settings.

7. Children’s Privacy

We do not knowingly collect or store personal data from children under 13 years of age. If you believe your child has provided us with personal data, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we’ll update the “Last Updated” date above. We encourage you to check this page periodically.

9. Contact Us

For questions or concerns regarding this Privacy Policy, you can reach us at:

📍 Urban Gwala agri food & dairy Private Limited

📧 support@ urbangwala.com

📞 8750654123

📞 01169650154